The Samanaga Diaries
The Samanaga Diaries
Blog Article
A company focused on the provision of remedies that not simply disrupt present-day industry models, but that also provide new technologies to new challenges in the region.
“With reporting, measurability, and insights from Samanage, IT is armed with the info to showcase the true price of IT to organizational leaders.”
Samanage's IT Support Desk and Asset administration suite has several options companies might be seeking and offers a limited no cost trial, but a lackluster interface means it isn't a in good shape for everyone.
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Its power to streamline guidance workflows, boost visibility across IT functions, and provide fantastic buyer assist have attained the software amongst our key awards.
Samanage adheres to the data Engineering Infrastructure Library (ITIL), meaning it athletics a list of functions that aid it supervisors adhere to ITIL finest tactics when delivering assistance expert services in significant IT functions. Since we reviewed irt last yr, it's also adopted an up-front pricing plan where by it used to require you to contact a product sales human being in an effort to even get a straightforward quote.
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An intuitive aspect that we pointed out is usually that instead of clicking a ‘Take care of’ button to shut a ticket–the typical in ticketing applications–you change the ticket status to ‘Resolve’. Extra cumbersome, We all know, but it surely’s a precaution to make sure the ticket has become double checked.
We’ll also overview the commonest consumer responses about the software to point out what true folks applying Samanage think about their services. Ideally just after looking at our Investigation you’ll have a greater idea of just what the software program does And the way it will let you organization.
We provide Expert end to finish remedies which include things like; consulting, process and software package layout, program integration, supply & set up of software package & hardware, provision of support & routine maintenance and commissioning. about us
The Samanage interface suffers slightly from trying to cram numerous capabilities and options into what is essentially just one Web interface. Every little thing is retained in sections which make simply enough sense to become practical but it absolutely was in many cases difficult to locate specified options when I necessary them.
Be warned though, the dashboard is preset to show all values; consequently, you’ll shell out a while customizing the options that you want.
Tagging causes it to be much easier to define the merchandise’s position and assign it to customers and observe its general performance. Likewise, the assistance desk has strong computer software repository. You can certainly retrieve program particulars, and, far more critically, detect stability bugs or unauthorized installation.
This delivers companies A lot agility to scale their assist infrastructure as business expands or contracts. The vendor offers a quotation depending on the amount of help agents and asset units. Irrespective of whether you have 5 or 500 agents, your pricing plan may be tailored to match your IT Samanaga operational scale.
We examined dozens of feedback from actual buyers of Samanage and located out three consistent beneficial factors clients like relating to this assistance. One particular is its user-welcoming UI. “Its consumer portal is intuitive and simple plenty of for conclude customers,” reported Mike, a junior IT administrator from a business that makes use of Samanage on regular foundation.